Please send me a private message with your contact data, as we cannot see personal information because of data security reasons, so we could have a meeting if needed.
But first of all, as the installed apps are quite old please update the system apps to the current patch version 1.20.10. Fastest is to to an image update, where files can be found in the ctrlX Store area on our collaboration room. Single files can also be found in another folder in the ctrlX Store area on our collaboration room.
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