You are happy since you unboxed your first ctrlX SAFETY SAFEX-C.1x controller,
What can be the problem?
Solved! Go to Solution.
Hello dear ctrlX SAFETY users!
We received reports that there are combinations of PC and USB-cable where the USB connection between ctrlX SAFETY Engineering and the SAFEX-C.1x controller cannot be established, evein if the recommended USB Engineering cable XACC-0-USBCx3M of 3m length (comfortable work in the environment of the cabinet) is used.
The effective problem could not be analysed deep enough until today. It is only a small portion of environments affected.
Until we can provide an actual solution, there are the following workarounds:
In any case, please let us know (the easiest, please reply here! Otherwise please contact your local Bosch Rexroth support technician or sales person!)
Your ctrlX SAFETY team
I recently received my first ctrlX SAFEX-C.12/SAFEX-C.15 controls and cannot connect to either one of them with a Bosch Rexroth (US) issued HP ZBook PC via USB.
None of the above workarounds helped. I was able to connect with a personal Dell Latitude E7440 PC.
Attached are additional details for both the HP and Dell PCs along with a screen clip of the message window when trying to connect.
I tried another HP computer (Elitebook 8730w) not issued by the company. It also will not commuincate. Attached are the details.
Hello and thank you for your question!
This posting originally addressed hardware problems with the first SAFEX-C.1* samples.
In your case it can be a software issue or just a handling problem.
We hope this helps,
Your ctrlX SAFETY Team