You are happy since you unboxed your first ctrlX SAFETY SAFEX-C.1x controller,
What can be the problem?
Solved! Go to Solution.
Hello dear ctrlX SAFETY users!
We received reports that there are combinations of PC and USB-cable where the USB connection between ctrlX SAFETY Engineering and the SAFEX-C.1x controller cannot be established, evein if the recommended USB Engineering cable XACC-0-USBCx3M of 3m length (comfortable work in the environment of the cabinet) is used.
The effective problem could not be analysed deep enough until today. It is only a small portion of environments affected.
Until we can provide an actual solution, there are the following workarounds:
In any case, please let us know (the easiest, please reply here! Otherwise please contact your local Bosch Rexroth support technician or sales person!)
Your ctrlX SAFETY team
I recently received my first ctrlX SAFEX-C.12/SAFEX-C.15 controls and cannot connect to either one of them with a Bosch Rexroth (US) issued HP ZBook PC via USB.
None of the above workarounds helped. I was able to connect with a personal Dell Latitude E7440 PC.
Attached are additional details for both the HP and Dell PCs along with a screen clip of the message window when trying to connect.
Hello and thank you for your question!
This posting originally addressed hardware problems with the first SAFEX-C.1* samples.
In your case it can be a software issue or just a handling problem.
We hope this helps,
Your ctrlX SAFETY Team