FORUM CTRLX AUTOMATION
ctrlX World Partner Apps for ctrlX AUTOMATION
07-09-2023 01:10 PM
My customer gets this error when they try to connect to Safex C.12 with USB. The same cable works on my computer.
Safex firmware is 1.0.1.29 FPGA 211
What can we do to try to fix this? Has there been any progress since this post in 2021?Solved: What can I do if the USB connection from my PC to ... (boschrexroth.com)
Solved! Go to Solution.
07-10-2023 09:13 AM
07-10-2023 10:07 AM
Hi @bclapperton,
Are you trying to connect with an empty project? ctrlX SAFETY Engineering 1.7.1.8239 crashes when trying to connect with a SAFEX-C.1x if no device is present on the project.
Best Regards,
BRamos
07-10-2023 12:06 PM
OK, I will check it out. With my customer @BRamos.
07-21-2023 03:07 AM - edited 07-21-2023 03:08 AM
Hello @bclapperton ,
please provide the configuration on that SAFEX-C.12 controller and save the Exception Information with "Save and Quit" button. What configuration is loaded during the trial to connect to the SAFEX-C.12. It must be either an empty configuration with a SAFEX-C.12 only or the configuration that is already sent to the controller.
Could there be an installation problem that affects the USB connection (e.g. external 24V connected to outputs)?
If you solved it in the meantime, please let us know and mark e.g. @BRamos 's comment as a solution.
BTW: The product's name is SAFEX-C.12, all capital letters. Important to exactly define what is meant and differentiate from competitor products.
Best regards
Your ctrlX SAFETY Team
07-21-2023 03:34 AM
The customer tried several computers. They found that only a private computer worked and all their company computers did not.
07-22-2023 03:45 AM
Hello @bclapperton ,
I am completely puzzled with that behaviour.
Does the customer connect via USB or via TCP/IP routed through ctrlX CORE using EoE? In this case we know a limitation in the Bosch network and a work-around for that.
If it works only with a private computer, I'd check the IT Security settings for the USB ports of the company computers. USB usage for mass-storage devices is blocked with a number of companies, maybe even more.
1. Could you please ask the customer to do a video of the connection sequence. Maybe there is something not covered by your report.
2. Could you please ask the customer to use the "Save and Quit" Button and provide us the stored Exception_xyz.zip file from the project/configuration directory.
Best regards
Your ctrlX SAFETY Team
@Dias , @SaDiego , @MSchEr : FYI, any idea?
07-27-2023 03:21 PM - edited 07-28-2023 05:17 PM
Hello @bclapperton ,
[some added information, 2023-07-28]
Could you please send the information I asked for on 2023-07-23?
I talked to colleagues and received several hints:
Our colleague @ChrM and @M_Mohann have additional experience, this is why I like to add them to this thread.
Best regards
Your ctrlX SAFETY team
07-28-2023 04:29 AM
Sorry but my customer is working on other things at the moment. Also, I am about to go on leave for two months.
However, today I had a second customer email me with the same issue. They can't connect. They were not available today to try to fault find their system.
Also I found this post.. Solved: Unrecovereable installation of ctrlX SAFETY Engine... (boschrexroth.com).
Is it worth updating to the new 1.0.1.45 system. I can't see anthing in the release notes about the USB connection
07-28-2023 02:27 PM
Hello @bclapperton ,
Can you send us some information about your deputy. We can understand the disappointment of the customer and want to free him asap.
There can be nothing in the Release Notes, since it is not known as a broad issue within the users community and there is no clear reproduction scenario for it.
The update to 1.0.1.45 will not help in my eyes. The field update can only be done as announced in the recent Sales Update together with DC-AE/STS since from 1.0.1.29 the IT security (Password to access the device, Secure Mode) is added. The later needs a special treatment:
We decided that this should be only done with assistance from DC-AE/STS.
Can you please inform the customers to contact us (me, @ChrM , @M_Mohann or @Dias )
Best regards
Your ctrlX SAFETY Team
08-02-2023 01:10 AM - edited 08-02-2023 01:19 AM
Hello @bclapperton and @Tamer ,
In our defect information system I found several reports about connection trials where an exception appeared, but none with the exception-type "System.Runtime.Interop.Services.COMException".
I found several cases, but never with a permanent blocking of the connection:
In one report we see the very same Exception "System.Runtime.Interop.Services.COMException".:
Which Version of ctrlX SAFETY Engineering is in use at customer site(s)?
Do you use a stored and compiled empty project (controller object only inside the Terminal Scheme), before conneting?
@M_Mohann , @Dias , @ChrM : FYI! Any further ideas?
Best regards
Your ctrlX SAFETY team
08-03-2023 08:01 AM
Hello @bclapperton and @Tamer ,
we have been informed that the customer most probably has tried to connect to the SAFEX-C.12 without any configuration. See Bug Id #612421 !
Best regards
Your ctrlX SAFETY team