What to do when the System folder for Ctrl X functions does not appear in the Data Layer?

[Gabriel_Estrela]

Estou tentando o acesso a pasta Sytem.

[Sgilk]

Hi @Gabriel_Estrela ,

Are there any errors in the diagnostic log? Could you please provide those as well as a system report?

[Gabriel_Estrela]

I have attached the application
It does not show any error in the Log.
How can I get this system report?

[Michael_A]

Here you can create a system report. Please select the active app data too. 
Did you check the user rights?

[CodeShepherd]

@Gabriel_Estrela Are the any news? Is this still an issue?