How can i reset history of alarms in alarm manager for Web IQ?

[Zimmbo]

Hi,

i use the alarm manager to store my alarm message sent from plc. All working fine with displaying and storing the messages, but i found no solution to delete the alarm history for better overview. I like to click a button and the alarm history will reset. Can some help me?

[laugam]

You can use the ui action "Acknowledge-alla-alarms" with a button it will delete all the old alarms

[Zimmbo]

Sorry,

this will acknowledge the dialogs, but i like to delete the history and this UI-Action don't delete the history.

[webiq-sk]

Alarm messages cannot be deleted in WebIQ currently. These are kept until the maximum lifetime has been reached (this can be configured in WebIQ Designer for all alarms in general).

[Zimmbo]

did you mean this function with maxium lifetime? If i change the value to 3 and apply and reopen the config, 0 is set again?!? The field did not take the value insert from me.

[webiq-sk]

I cannot reproduce the issue with WebIQ 2.12.1 - it works correctly here on both Windows and Linux.
Does it still happen after restaring WebIQ Designer? And if it doesn't help does it still happen after restarting WebIQ Server on ctrlX?

[Zimmbo]

With the following setup i can not set the retention time to a other value as 0. Do 0 mean that the alarms nerver been deleted? I restarted the ctrlx core and the designer but the issue is still the same.

[webiq-eg · Accepted solution]

Hello,
You need the appropriate webiq server with version V2.12.1. Please update the server app on the ctrlX core, then it should work.
Many greetings
webiq eg