Error occurs when startup the IO Engineering.

[Brant]

After finish installing the ctrlX works1.20 (1.20.2 and 1.20.4 all have this problem, not sure other version have or not.), you will get error when you run IO Engineering. look error below.

looks like the installation miss something. This has already happens to several customers and does any one know how to solve it ??

[CodeShepherd]

Did you check similar topics like this one or also this one already?

Could you create a system report of ctrlX WORKS and add it here?

ctrlX WORKS - generate system report x 1.20

[Brant]

This is the system report and i asked one customer to try the way you mentionen, replace the SQLite file and run repair, but the error is still there. 

[Brant]

@CodeShepherd Any news about why the PLC Engineering can not working correctly?

[V_G · Accepted solution]

Hello Brant, 

I think You have some different Problems and folowing steps could be helpfull:

1. Uninstall Your current installation.

2. Delete folowing folders if available:

               C:\ProgramData\ctrlX IO Engineering\*.*

               C:\ProgramData\ctrlX PLC Engineering\*.*

               C:\ProgramData\Rexroth\Studio\*.*

3. Switch Your Opperating-System-Language to ENGLISH or GERMAN

4. Check Your User-Accout Settings

5. Install ctrlX WORKS

6. Start ctlrX WORKS Products without Administrator rights.  

[Brant]

Hi, @V_G, I just have a customer have this problem again, and I tried the method you mentioned.  It do works for the last customer and it does not work for this customer's laptop. I tried twice and also have this issue. The IO Engineering could not working. I found there is no "go online", "download" these buttons on the tool bar.

So is there other ways could solve this problem?

[georkueh]

Hello Brant,

what uis the problem? Are there missing commands or are there any error message windows? If there are only missing commands, you should try to reset the settings by Tools -> Customize pressing the Reset button.