03-04-2021 10:21 PM
I am trying to connect my CORE to the device portal. I have applied for access and have been granted access to a tennant (SPS2019). In the email granting access, I received no further information than the tennant name. I cannot add a device in the Device Portal because it requires a Connection Identifier. From the Device Portal manual, it seems that I must obtain this Connection Identifier from the CORE itself. In the manual, it describes a process to connect the CORE to the Device Portal. The first step (chapter 4.1.3) is to accept the Service Terms, but this page never appears. I only have this message:
There seems to be no way around it and I cannot perform the rest of the steps. Because of this, I cannot add the device in either location: the Portal or the CORE. My CORE has an internet connection. I have tried both the Bosch network, and an open connection. I see no errors or warnings in the Diagnostic log.
How can I connect to the Device Portal from this state?
The manual describes a method to "Claim" the device, but it is not clear what this means. Overall, I would suggest a "quick connection" section of the manual to describe this, complete with screen shots of what the user should expect. The existing manual is mostly describing what one can already see in the app and many redirect links to other parts of the same manual which is not long to begin with. We should make it easier for customers to use and provide more useful content. (my opinion 🙂 )
Solved! Go to Solution.
03-05-2021 10:05 AM - edited 03-05-2021 10:06 AM
So where is your ctrlX CORE coming from? Did you order it from Germany with the 1.6 Version installed? Did you do any updates via image on your own (then certificates are deleted)?
It seems that your certificates are missing that are needed to claim this device. You can check this here:
Each Device from our production line has this files and is able to be claimed. So there are quite no more information.
03-05-2021 03:59 PM
I am missing the certificate file that you displayed in your screen shot. I acquired this M4 with a material request from Lohr, in January of this year. It has a build date of 20W48. I did not upgrade this app or delete this file to my knowledge, but regardless, it is not there. How can I recover it or install another file such that I can access the Device Portal?
03-08-2021 10:20 AM - edited 03-08-2021 04:01 PM
I will send you a private message please contact me directly.
04-15-2021 06:33 PM
Update: The proper certificate and keys were located in the Settings -> Certificates & Keys -> Permanent Storage location, just not the Remote Agent section. Upgrading the system to RM21.03 system apps triggered the software to move the Remote Agent certificate and key from the Permanent Storage location to the Remote Agent location and then the app functioned as expected. It might be that only the Remote Agent app needed updating, I'm not sure.