WebIQ not working in CtrlX HMI WR2107

[ahmadzakirhanif]

Helo, i have facing issue with CtrlX HMI WR2107 and WebIQ HMI. I create a WebIQ HMI and upload it to WebIQ Runtime in CtrlX, when i try to access the HMI using tablet, smartphone, and laptop everthing is fine. But when i try to access the HMI using CtrlX HMI WR2107 it's appear like this

Using HMI default browserUsing Chrome Browser

is

there anyone here who have same issue?

[CodeShepherd · Accepted solution]

I currently only encountered the behaviour on the first picture when addblocker were used in the HMIs or other browser settings were blocking the loading process.

[webiq-sk]

Please show a screenshot of the browser's developer tool's console - this can usually be done by pressing F12 and selecting the "console" tab.

Please also note the minimum browser requirements for WebIQ (last updated with version 2.14.0):

https://www.smart-hmi.com/user/download/deliver/docs/documentation-webiq-changelog-master-7792/index...

Looks like the CSS has not been loaded. 

[Greta]

https://developer.community.boschrexroth.com/t5/ctrlX-HMI/WR21-Firmeware-update/m-p/85437#M340

here is written how to get a firmeware update / updated webiq version. 

[HmiGuide]

Always when you have problems with any web page, load it in a private session to verify if you have the same behaviour or not. The experiance is, that web browser caching creates often problems.