F8022 after update to AXS-V-0314 and ctrlX DRIVEplus w/CORE to 1.18

[adamfuchs]

Hello!  We updated a ctrlx drive plus with core to the RM2211, with all the apps. And than we realised that the drive fwa also has to be updated. We also done it, but now we have an error wich came after a few minutes F8022 (encoder 1: encoder signals incorrect). We changed motor and cable the issue stays at the drive. How to solve the problem, make a factory reset on the core?

Thanks

[CodeShepherd]

Moved to own topic from this one.

[adamfuchs]

Any idea so far?

[Drives_Uwe]

Please provide parameter file of drive in format "all parameters". Presumably we have got problems with the EMC or grounding conditions. But we have to check the serial numbers of both drive and motor (which will be included in the parameter file).

[adamfuchs]

You find attached the .par file in a zip

[Drives_Uwe]

Sorry, please resend it as "par" file. For whatever reason I cannot read the file you provided.

[adamfuchs · Accepted solution]

I've sent the drive to the service and they give the solution for the issue:

Following steps have to do, if update of firmware is needed:

1. Updated firmware on Drive
2. load basic parameter
3. Updated core
4. License activated (handling core)
5. Upload the same firmware on drive again
6. load basic parameter
7. Easy start up and try to run the drive