02-20-2023 02:36 PM - last edited on 02-20-2023 02:42 PM by CodeShepherd
Hello! We updated a ctrlx drive plus with core to the RM2211, with all the apps. And than we realised that the drive fwa also has to be updated. We also done it, but now we have an error wich came after a few minutes F8022 (encoder 1: encoder signals incorrect). We changed motor and cable the issue stays at the drive. How to solve the problem, make a factory reset on the core?
Solved! Go to Solution.
02-20-2023 02:45 PM - edited 02-20-2023 02:46 PM
02-23-2023 04:55 PM
Any idea so far?
02-24-2023 06:38 PM
Please provide parameter file of drive in format "all parameters". Presumably we have got problems with the EMC or grounding conditions. But we have to check the serial numbers of both drive and motor (which will be included in the parameter file).
02-27-2023 12:37 PM
02-28-2023 05:08 PM
Sorry, please resend it as "par" file. For whatever reason I cannot read the file you provided.
04-05-2023 10:23 AM
I've sent the drive to the service and they give the solution for the issue:
Following steps have to do, if update of firmware is needed: