FORUM CTRLX AUTOMATION
ctrlX World Partner Apps for ctrlX AUTOMATION
06-06-2022 08:43 AM
Hi All,
I have a new CtrlX core and im installing some of apps to run on this device. Unfortunately, I got an failure as attached picture. Do you know which is the reason and how to fix it?
Thank you!
Tuan
Solved! Go to Solution.
06-06-2022 11:17 AM
Please check Ubutu version of your ctrlX CORE. It seem that you are installing a old PLC snap on new OS.
06-07-2022 11:41 AM
Hi LiuPengpei,
Thanks for your reply!
Do you know how to get PLC snap update?
Regards,
Tuan
06-07-2022 07:48 PM
06-09-2022 06:28 AM
06-09-2022 08:26 AM
Please check all your (system) apps, if you have the correct version (1.12 Patch 6). if not please download it from the collaboration room link to system apps and install it (like descriped at the releasenotes).
If you have still the same problem. Please try following steps.
If all this not work, please download the system image and install it at the ctrlX CORE.
Regards
Jochen
06-09-2022 09:33 AM
Hi,
This is running on annother ctrlX Core which has OS Ubuntu Ver. 18. So, It should be installed those apps under ver. 1.10.x right?
In other core running on Ubuntu Ver. 20, I can go to Setting -> License then check them. However, in Ver. 18 I didnt see where I can check those apps license. Could you show me this point? And annother thing need to clarify is what happen if we try to install new system image? we gonna need to install the license again?
Thank you!
06-10-2022 07:11 AM
Hello Tuan
Yes you are right. Depending on your ctrlX CORE system apps version you have to use the related functional app versions.
The licensing feature is coming with the version 1.12. Means at versions until 1.10 you don't need/can install licensing. With the version 1.12 and higher you have to license your apps.
If you use the latest image the license should be stay on the ctrlX CORE. By the way we only provide images for version 1.12.
Overview:
Regards
Jochen
06-20-2022 08:43 AM
Hi Jochen_Mueller,
I did install those system Apps on my ctrlX Core. After that I cannot login to it any more.
Could you have any advice? pls share with me.
Thank you!
06-20-2022 09:48 AM
Updating a ctrlX CORE from 1.10 to 1.12 app by app is not possible. You have to do an update with a complete system image. See our online documentation for further information.