Calculating Tag Count

[aFouraker]

I have reviewed the number of items in my project in the IO Process Data Manager and it comes in at 997. When I try to load to my core that has 2 1K licenses I get the fault that the license does not support the application. Where can I find the total tags used? 

[webiq-sk]

Can you please provide the exact WebIQ Server version from the log file where the error occurs?

[aFouraker]

Here is a sample log

[2022-05-28 14:53:44.031386] BEGIN OF LOG
[2022-05-28 14:53:44.031525] [notification | ] Copyright Smart HMI GmbH 2013-2022 WebIQ Server v2.11.3 release/2.11.3/f3eb64e3 (Win32 x86_64 Release)
[2022-05-28 14:53:44.031603] [ information | ] Started: 2022-05-28 14:53:43
[2022-05-28 14:53:44.031603] [ information | ] Current clients: 0
[2022-05-28 14:53:44.135406] [ information | init] Waiting on license agent before processing autostart projects...
[2022-05-28 14:53:48.281147] [ error | license] Failed to connect to license agent.
[2022-05-28 14:53:48.281147] [ error | license] what(): No connection could be made because the target machine actively refused it [system:10061]
[2022-05-28 14:53:49.292673] [ information | init] Loaded 0 autostart projects.
[2022-05-28 14:57:35.220262] [ error | license] Connection to license agent lost.
[2022-05-28 14:57:35.220262] [ error | license] what(): An existing connection was forcibly closed by the remote host [system:10054]
[2022-05-28 14:57:35.340116] END OF LOG

[2022-05-31 00:42:07.418172] BEGIN OF LOG
[2022-05-31 00:42:07.418302] [notification | ] Copyright Smart HMI GmbH 2013-2022 WebIQ Server v2.11.3 release/2.11.3/f3eb64e3 (Win32 x86_64 Release)
[2022-05-31 00:42:07.418393] [ information | ] Started: 2022-05-31 00:42:07
[2022-05-31 00:42:07.418393] [ information | ] Current clients: 0
[2022-05-31 00:42:07.493555] [ information | init] Waiting on license agent before processing autostart projects...
[2022-05-31 00:42:11.730644] [ error | license] Failed to connect to license agent.
[2022-05-31 00:42:11.730644] [ error | license] what(): No connection could be made because the target machine actively refused it [system:10061]
[2022-05-31 00:42:13.767064] [ information | init] Loaded 0 autostart projects.

[webiq-sk]

Can you please check your System & License Manager under http://IP.ADD.RE.SS:10123 using your ctrlX IP and check the licenses that are listed there?

[aFouraker]

None. However, I have uploaded 2 licenses. Images attached

[aFouraker · Accepted solution]

You cannot have temporary licenses active. Check link here. 

https://developer.community.boschrexroth.com/t5/Smart-HMI-WebIQ-Designer-and/License-is-not-working-...