Resolving Missing Libraries Issue with core20 Base in Snapcraft for ctrlX SDK

[fl9]

Hi everyone,

I have this problem that occurs when I am snapping samples from the SDK. The snap process works, but I always get the message about missing libraries -libcrypto.so.3 -libssl.so.3 (see screenshot). As a result, the snap does not work after installation in ctrlX virtual. Could it be because I changed the base in snapcraft.yaml to core20 (I need base core20 for my project) and this causes complications?

How can I solve this problem?

Best Regards

[Sgilk]

@fl9 ,

What ctrlX OS system version are you using? What version of the SDK is installed in the build environment? Is core20 runtime installed in the virtual CORE? If you use core20 base, you will need the runtime at a minimum.

[fl9]

@Sgilk ,

I'm not sure where to find the OS version. The build environment is based on Ubuntu 20.04.6 LTS.

the installed SDK version is SDK-V-0204.3 (2.4.3) and core20 runtime is installed in the CORE virtual as well.

[Sgilk]

@fl9 ,

The OS major version you can get from the system apps. If you are using SDK v2.4.3, I believe you will need a build environment with Ubuntu 22. Also, your system apps should be v2.4

[CodeShepherd]

I guess the Problem is the mixture of SDK version and system version. To clarify your system version please add a system report to this topic (How to generate a system report and switch on additional traces).

[fl9]

@CodeShepherd 

Below you find the system report.

[nickH · Accepted solution]

Hi @fl9 

@Sgilk is right. The problems occurs because of the mismatch you have between the SDK Version (V2.4.3) you are using and the system apps you have installed on your ctrlX CORE (V1.14).

I would recommend to use the same version with both. But at minimum the major version has to be the same. 

So a recommendation from my side would be to update either to V1.20 and use the V1.20 SDK (this is the latest LTS version). Or update both the SDK and the ctrlX CORE (and ctrlx works) to the newest pre-release (currently V2.4, but tomorrow V2.6 will release). 

Best regards, 

Nick 

[fl9]

@nickH 

just updated to V1.20 and using SDK V1.20 and now it works properly!

Thanks a lot guys!

Best Regards