Hello,
We have a customer with two different machines that have experienced the Sync manager watchdog error. On one of the machines it was happening at least once a day. Both were already using ctrlX CORE 2.6. About 1 month ago the C12's of both machines were upgraded from 1.0.1.45 to 1.0.1.51. It has improved the issue, but apparently not eliminated it completely. Both machines have experienced the fault since the C12 firmware upgrade, but much less frequent. Also both machines have these "unexpected/no response on cyclic Ethernet frame" messages in the ctrlX IO Engineering diagnostic log seen at the bottom of the screenshot below. These don't seem to cause a problem, but they might be related to the Sync manager watchdog error which eventually happens.
One machine has 1.0.1.51/FPGA 219 and the other has 1.0.1.51/FPGA 221, so we don't think the FPGA version makes a difference. Are there any settings we should try to adjust? Are there more improvements expected in the firmware?
Best regards,
Brian
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