Hello ,
does not sound faulty...
Yes - that's the encoder cable connection, Acurolink encoders are available as singleturn/multiturn.
Please connect the ctrlX_DriveEngineering with your Drive and have a look in the settings. The DriveEngineering is part of the ctrlXWorks installation and can be added is not done with the first installation.
Starting with ctrlX DriveEngineering requires the setup of the connection.
Detailed setup how-to:https://developer.community.boschrexroth.com/t5/Store-and-How-to/Establish-connection-to-ctrlX-DRIVE-via-ctrlX-CORE/ba-p/14511
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