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Hello, I agree that it looks confusing to get an update offered and the process afterwards is denied.  But with a different perspective it looks not faulty anymore - but still improveable. And it will come soon. The online storage of the apps available for the online updates is filled indepepend from the "package/system" they are integrated in later. That is the base of the "update available"- check. But clicking the Update button leads to a online-check focusing your current system. The screenshots suggest that you operate on RM2111P6? Therefore the internal check tables deny the update since the usage is not intended. OK? Regards! ... View more

Hello, EDIT: There is an how to available: "Import EtherCAT IO realtime data offline into ctrlX PLC Engineering" in case the configuration is already on the control -> download available under: without the data being available on the ctrlX. Edit the ctrlXIOEng and download the config via "Saving Ethercat configuration...": exporting command of EtherCat master if not listed yet, see "Tools" -> "Customize": export IO configuration setting Finally the data can be added "offline". PLC Engineering import EtherCat configuration from file OK? Bye ... View more