Hello @WEMO_MPA and Safety-Team,
I have seen 1 or 2 times repetition of the connect action, but no behavior like this that prevents you permanently from a succesful connection.
We still do not see the Firmware version of your controller that has been asked by @BRamos. The ctrlX SAFETY Engineering Version 1.7.3.9001 is a test version that is only provided to some customers together with a Firmware 1.0.1.45. I am not aware that we delivered 1.0.1.45 to WEMO. Can you explain the circumstances how you have been served with that software and why?
The Fatal Error (Failure) that appears in the screen shot may be the source of the problem:
Please try to fix this first. The installation could affect the USB connection. If the off switch check fails, there could be an external 24V source connected to the output. In this case the off-switch check always sees 24V (HIGH) instead of LOW.
Can you please check the USB-ports that you use on the HP Z-Book and on the HP Elitebook. What are the types of the USB-Ports (USB 3.x or USB 2.0)? Are they built in or part of a docking station or a USB-Hub?
BTW: It is always good to provide as much information as possible. Some human descriptions often produce a filter where the real source of a problem cannot be recognized. This is why I like the screenshot you provided. 😊
Best regards
Your ctrlX SAFETY team
@Dias , @SaDiego, @MSchEr : FYI
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