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SOLVED

CtrlX I/O app will not start problem with version/plugin not installed

Christiaan
New Poster

CtrlX I/O app will not start problem with version/plugin not installed

I need help with my installation of the ctrlX I/O and PLC Engineering apps.

I installed ctrlX I/O (V1.12.2) and PLC Engineering (V1.12.2) apps on my windows pc. Opening these apps results in a error as shown below: 

Christiaan_0-1648200611247.png

When No is selected the following popup apears:

Christiaan_1-1648200687574.png

And the application closes.

CtrlX WORKS version: 1.12.4.

The error states that a certain plugin {a2bc9baf-d704-45d4-b854-215338184c9d} and {c1a06d3b-3f3f-4e0f-a4da-df9cf4e81eb1} was not installed.

I can't find what plugins these are and/or how to fix this issue. I tried reinstalling the applications but to no luck.

 

 

2 REPLIES 2
georkueh
Long-established Member

Re: CtrlX I/O app will not start problem with version/plugin not installed

Hi,

please delete the plugin cache file. You can find them under C:\ProgramData\AP\PlugInCaches. The files are named studio-xxxxxx.cache

georkueh_0-1648211891361.png

Afterwards restart the software. This can take some seconds more, because the cache file will be recreated.

Christiaan
New Poster

Re: CtrlX I/O app will not start problem with version/plugin not installed

Thank you for the solution!

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