Error 090F2000, 0C550001

[redford]

A customer has the attached error every time after resetting the servos (ctrlX DRIVE, HCS01). However, not on every drive but always different (total of 6 axes). The control is the same for each servo. Since there is no reasonable explanation for the error, I am a bit at a loss.

Error: 090F2000, 0C550001

Any idea how to solve it?

[Michael_A]

That is not really much information. What means resetting the servos? Reboot the drive? In the screenshot the motion reports an error, may be because the device in not available anymore (reboot). Does the drive report any error?
To get more information you can map the diagnostic code in you Axisprofile.
..or record a shot video to understand the problem.

[redford]

... Please find attached the diagnostic log containing axis profile information.

[redford]

@Michael_A can you give us feedback, if you need more information from us? The problem still exists.

[Michael_A]

Hello, if you have installed the DCA app, please disable the DCA app and try if the problem still exists.