Node Red invalid license

[Bala]

Hello,

I have been using Node Red for a while on my CtrlX core X3. After I performed an update, I lost all my licenses. After I uploaded the .bin files for the corresponding apps, Node Red fails to launch and gives a license required error. The license page shows that the corresponding license is active. Please see attached images. Any ideas on how to resolve this?

Thanks,

Bala

[Sgilk · Accepted solution]

Hi @Bala ,

What apps did you update? Also, what is the error in the diagnostic log?

I noticed your Node-RED is named ctrlx-node-red, which is different than mine at the same version. Where did you get this app?

If you could please generate a system report, I could take a look.

[CodeShepherd]

Also an overview of your licenses available would be interesting. As you said you uploaded the .bin file, do you mean the license file out of our licence portal? Which licenses are added to the device there?

[Bala]

Please find attached a picture of the license currently on my device.

However, I was able to solve the issue by uninstalling Node Red and installing it back using offline .app file. I updated the previous version of Node-Red through online store and since then Node Red stopped working. Wonder what might have gone wrong with the update over Internet? But everything works now. Thanks @Sgilk for your direction regarding differences in names for the same app version.