I am working with a 3-axis system (XCD2 + XMS1). I recently restored a system backup and afterwards I started getting multiple errors (visible on the digital display on XCD2): F901, F4036, F4002. After rebooting the system and logging in to ctrlX Core, clicking on any tab causes the device to disconnect. Also, when no login attempt is conducted the Ethercat goes into OP for a couple seconds (logic 1 on bb relays) but then the same errors occur. I tried to upload the backup file here but it exceeds the file limit.
Could anyone suggest a solution?
Let's take a look at your drive error messages
In the past I have had this kind of drive error messages at drives with integrated ctrlX CORE, if the ctrlX CORE system apps doesn't fit to the drive firmware.
In general was the system running before you make the restore? You wrote, that you have had drive errors / problems.
Thanks for the detailed description of your system. You are using the ctrlX CORE version RM21.07 with the correct drive FW 3V04. That's OK.
For the ctrlX CORE we have up till now a patch 1 and 2. And I would recommend to update to following versions, because there is a major bug with which you can hang up at a boot-loop of the ctrlX CORE (if you switch during the booting of the ctrlX to the ServiceMode). You can download the latest versions from the collaboration room.
But we still have an known issue in this versions which maybe relates to your problem.
If you switch the scheduler into state config and make some changings (probably done by the restore function) the ethercat will get a watchdog. The drives shows F4002 and if the ethercat will be switched to op again the F4036 will occur.
Please can you check your sheduler config. Here the task motionHPPrep should be availalbe. If not please add this task + the callable you see in the screenshot.
After this (sheduler is in run state again) you have to clear all errors (drive + core) switch the ethercat to init and op again. Than the system should work...
Thanku you for the thorough response.
I was already using the mentioned CtrlX WORKS version and I downloaded the app updates but I am not sure if I'll be able to upload and install them. As I mentioned in the original post, "After rebooting the system and logging in to ctrlX Core, clicking on any tab causes the device to disconnect. Also, when no login attempt is conducted the Ethercat goes into OP for a couple seconds (logic 1 on bb relays) but then the same errors occur." Long story short, I cannot use the web interface.
Is there another way (respective to via web interface) to manage apps and change scheduler settings?
Please try to switch the ctrlX into ServiceMode (or min the scheduler to Configuration) and see if the communucation to the WebInterface is better. Note: the switching of the Sercie Mode can take a while. During this time it is possible that you loose the communication. So you have to log in again.
If you are not able to make any action via the webinterface, I'm afraid that you have to do a factory reset. And this can only be done by ther BoschRexroth service. (see this threat Factory reset )
With the new Release coming end of this year we will have a better solution.