License Manager Issue with CtrlX Core

[Bala]

Hello,

I am trying to access license manager on my new CtrlX to upload a license .bin file. I do not have the option under Settings->License and when I go to the URL for license manager, I have the below error. Any thoughts?

Thanks,

Bala

[nickH · Accepted solution]

Hello Bala, 

Which system version are you using? Please have a look at the version of your system apps (Settings -> Apps). 

The licensing on the ctrlX CORE got enforced with V 1.12. 

Hint: In the Collaboration Room (path: ctrlX_CORE_APPS/All-Apps-In-One-File/RM21.11 - V 1.12) you can find the SystemImage and a Guideline on how to perform the update in the Release Notes.

Best regards, 

Nick

[Bala]

Hi Nick,

Thanks for your reply. I am still using Version 1.8. I currently do not have access to collaboration room. Do you know how I can get access in order to upgrade to latest version.

Alternatively, I am assuming even the procedure to load license via REST procedure might not work, right?

Thanks,

Bala

[nickH]

Hello Bala,

Please have a look at the FAQ for ctrlX Store. Here you can select one of two ways to become a customer, either contact contact your local sales responsible from Bosch Rexroth or write an e-mail request. 

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@Bala wrote:

Alternatively, I am assuming even the procedure to load license via REST procedure might not work, right?

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Yes, with Version 1.8 this might not work. 

Regards, 

Nick