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Backup problem

Backup problem

New Poster

I tried to backup my CtrlX and and I ran into this problem:


What I should do to backup the system?

In my system I have a CtrlX core, a S20 Ethercat coupler for the IOs and a HCS01. I would like to know if when I backup I also save the parameters from the HCS01, the configuration of the Ethercat master and also the compiled program of the PLC?



Community Moderator
Community Moderator

What app-version to you use? (Solution, plc, system-apps, ...)

For test can you please create a new configuration, activate this new (emtpy) configuration and run the backup again. To see if the same error occure?


The backup will save all data of the CORE. Means

  • motion config
  • plc program (compiled, source if available on the core)
  • IO config

But not the drive parameter.


I've got the same problem with the same failure message. I'm using the following app version:

  • automation core = 1.8.2
  • core = 16-2.49.2
  • core18 - 20210309
  • solutions = 1.8.1
  • snapd =
  • plc = 1.8.1
  • motion = 1.8.1
  • ...and a lot more app with latest version

Sorry, I was not able to generate a system report ("Fehler - Serverfehler" inside google chrome is coming. Within Firefox nothing happens when I want to generate the system report).

I did some tests:

  • Activate a new (empty) configuration -> I get the same result
  • stop the scheduler -> I get the same result


Maybe there are to many apps loaded into the local storage. Please delete all apps in the local storage and try the backup again.



I deleted all the apps and now I get a other error:

operation failed with error 'Save snapshot failed after 10 retries' at state: 'create snapshot set'



If the snap data is changing during the backup, the procedure rerpeat read the snap-data again. After 10 retries the backup will be aported.

Please repeat the backup in case no axis is moving.

Other points to check if the same backup error message appears again:

  • switch the motion-app to state configuration
  • switch ethercat-app to state init
  • switch the sheduler to state configuration
  • stop the plc program


I repeated the backup with the following points...

  • switch the motion-app to state configuration
  • switch ethercat-app to state init
  • switch the sheduler to state configuration
  • stop the plc program

...but i still get the same failure.

Occasional Contributor

Please point out if the application is running fine and the Backup is just not working like expected.

What about the configuration save? Can the 'Active Config' be saved without error?

Can we have a look to your system?

I contact you via email.


Established Member

Were you able to solve this issue? if so, what did you do to go around this problem? i am having similars issues. 

not sure if its a password policy issue. i tried blank and different combinations as passwords.




Community Moderator
Community Moderator

Any news here or can this topic be closed?