Backup&Restore Version 2.6.2 not working

[PW693]

hey everybody,

I have tried to do a backup and restore with several hardware (x3, x3+, x7) and it is not working. I started to insert the "zip" file and following Error occured every time (colleagues of mine tested that behaviour as well, Backup&Restore on 2.4 was working)

thanks for help

PW

[Jochen_Mueller]

@PW693 

I make a quick test with my ctlX CORE X3 with version 2.6.2. -> no problem occur. Procedure was

• Backup (several Apps like Ethercat, Motion, PLC, ...)
• Restore the same File

Maybe you can provide me your backupfile so I can test your configuration. (Best way would be a privat message to me.)

some additional questions:

• Was backup file done with the same version (2.6.2) or was created with an older version?
• Was the same Backup file used for different HW? (Keep in mind that the X3 has a different architecture than an X7.)

Regards

Jochen

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Update: 21.08.2024 - afternoon

We currently have an backup file where we see the behavior descriped above. I will inform about the investigation....

[phweis93]

Hey Jochen, 

Thank you for your first answers. Just to give a response to your questions: Backup&Restore was always with same firmware release on both Cores, behaviour was as well, if I try to restore on the same device as I created the backup.

I tried to restore an X3 backup on another X3
Backup of X3 on the same X3
Backup of X7 on the same X7

always the same behaviour.

Let me know, if you need further information

[Jochen_Mueller]

@PW693 ; @phweis93 

First results (investigation still ongoing)

The problem seems to be the big size of the backup file (>1GB) and not the backup/restore function itself.  Please make following test. Create two backups

• backup only with the apps
• backup with all the rest (without the apps).
• Restore one by one.

It will be nice if you can give me a feedback if this (bad) workaround works.

Regards

Jochen

[phweis93]

Hey Jochen,

I did two small backups,

- first:        all options (EXcluding apps and archived apps) ~30MB

- second:  ethercatmaster and plc app ~17MB

both backups worked