FORUM CTRLX AUTOMATION
ctrlX World Partner Apps for ctrlX AUTOMATION
3 weeks ago - last edited 3 weeks ago
Hello,
Im using the webIQ designer app version, 1.15.7 and have some trubble when starting up the program.
I have some connection issues when starting up the webiq..
This is a designer with a PC license
Does any one have a solution to my problem?
It does work when Its connected to the core, though..
The issue is when I start the program in the windows..
Solved! Go to Solution.
3 weeks ago
Please provide connect.log
3 weeks ago
Hello and thank you for the response..
sorry, where can I find the connection.log?
3 weeks ago - last edited 3 weeks ago
Usually in %PROGRAMDATA%\WebIQ\connect.log, unless you changed the path.
Please note that when using WebIQ Designer without being connected to ctrlX directly you'll need an additional WebIQ Designer subscription, however a lack of a license would not cause this issue.
3 weeks ago - last edited 3 weeks ago
3 weeks ago
This is a known issue and caused by your system language. This will be fixed with WebIQ 2.16.
For the time being please follow these instructions:
"To configure your app to render UTF-8 text via GDI, go to Windows Settings > Time & language > Language & region > Administrative language settings > Change system locale, and check Beta: Use Unicode UTF-8 for worldwide language support. Then reboot the PC for the change to take effect."
https://learn.microsoft.com/en-us/windows/apps/design/globalizing/use-utf8-code-page
NOTE:
These log entries indicate the issue:
[2024-09-10 06:56:16.061074] [ fatal | worker-pool] Worker executor has thrown an unhandled nlohmann::json_abi_v3_11_2::detail::type_error exception.
[2024-09-10 06:56:16.061074] [ fatal | worker-pool] System stability is compromised. Please report this issue at https://service.smart-hmi.com.
[2024-09-10 06:56:16.061074] [ fatal | worker-pool] what(): [json.exception.type_error.316] invalid UTF-8 byte at index 6: 0x72
3 weeks ago
3 weeks ago - last edited 3 weeks ago
Can you please explain what kind of issue you have? Does it work now? Does it not work? Did you reboot?
3 weeks ago
Hi, the issue continues.. I have rebooted a feew times and the WebIQ gets stuck like you see down bellow..
What should I do in this matter?
Publish and return to the projectlist?
Discard end return to the projectlist?
3 weeks ago
Actually, from what I see the issue has been resolved. Now you're only facing a semi-loaded HMI in the workspace. Please discard the project from the workspace and load it again.
3 weeks ago
This window appears...
If i press ok then i goes back to the previous page..
If i press Hard Reset...
If i press apply then it also brings me to the previous page...
3 weeks ago
If you're getting into a "Hard Reset" loop please do the following:
- stop WebIQ Server service in the Windows Services panel
- rename C:\ProgramData\WebIQ\WebIQ Projects\.workspace to C:\ProgramData\WebIQ\WebIQ Projects\.workspace.old
- create a new directory C:\ProgramData\WebIQ\WebIQ Projects\.workspace
- rename %APPDATA%\webiq-designer\workspace to %APPDATA%\webiq-designer\workspace.old
- create a new directory %APPDATA%\webiq-designer\workspace
- start WebIQ Server service again
This should fix the issue. Please note that this is caused by the unplanned stopping of the server that will be fixed with WebIQ 2.16 and is not normal behavior.