License is not working on WebIQ Server

[MrLurtle]

Hi, 

I have two different ctrlX Cores with the same configuration. On one controller, everything is working fine (IP 192.168.1.11) and on the other controller, the WebIQ Designer is not recognizing the License on the server.

The attached Screenshots:

noLicense.png: it´s a screenshot of http://192.168.1.10:10123  and http://192.168.1.11:10123  

licensing_page.png: Screenshot of both licensing pages. on both ctrlX Cores is the license activated.

The system time is set on both controllers, so this could not be the problem.

I tried several reboots and reinstalling of the apps, nothing is working. I also compared the versions of the apps and both are the same.

WebIQ: 2.10.0

Core18: 20210611

Automation Core: 1.12.2

I have no more idea, why the license is not working on my controller.

[rexxon]

Hey, have you installed the licence over the capability response file on th coreX?

Please check, if you can check it in the licence manager (for me: https://192.168.1.1/license-manager). If you do not see any corresponding licence, you have to go to the licensing center (fist icon in the image below), check the licenses and create a capability response. after downloading the file, just upload it to the core (middle icon in the image below).

Worked for me at least... Good luck!

cheers

[MrLurtle]

Yes, the license files are uploaded on both controllers.

You can see in the screenshot:

I can not see any differences in version, license, ... on both controller. 

Anyway, WebIQ Designer is not recognizing the license and therefore i can only use 1 of 2 controllers.

If noone has any further ideas, i will install my ctrlX Core with a brand new image and will try it again. But then, there is no more troubleshooting possible to solve this error in future.

[HmiGuide · Accepted solution]

Maybe it depends on the order of installtion. I talked to a collegue who had the same problem. - He first installed the snap - Then the installed the license. License is not working in WebIQ. After deleteing and reinstalling WebIQ snap the license is working.

[HmiGuide · Accepted solution]

We found a license bug in ctrlX V1.12.7 (RM21.11.6)

• - When the "temporary usage rights" are active, the WebIQ (an maybe other licences are not valid anymore).
• - This option is available on Settings>Licenses>Gear icon in the upper right corner. .
• - The only way to disable this "temporary usage rights". Reset the ctrlX with a image update.