Moved to corresponding forum ctrlX SERVICES from the how to "Activate an App License for your ctrlX CORE".
It seems that your user is not known by the licensing center. Please get in contact with your corresponding sales person from Rexroth or have a look to the contact area on our homepage.
As we do not see your contact data in the forum, you would at least need to send me a private message with yours so I can do any checks.
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