Hello @AlexandreGurgel ,
please return the device through your local SVC organisation to DC-AE/SVC431 including the comment "Urgent: Resetting of the EtherCAT EPROM required". This can be done very quickly, since the enclosure can be kept in this case.
Background: The content of the basic ESI-file has to be written in a binary format into the EtherCAT EPROM via the EtherCAT communication. This is the information that the ctrlX IO Engineering can compare with the ESI-Files in the Device Repository for a successful scan. If you configure the device offline, then the result is what you see in your case - the device does not have the expected EtherCAT EPROM content and is detected as unidentified.
@BRamos : FYI
Best regards
Your ctrlX SAFETY team
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