Node-RED failed to subscribe to Data Layer

[ahmadKhairi]

Hi,

I have an issue with my Node-RED app in ctrlX not able to connect to the Data Layer (refer attached photo).

I am unable to browse the Data Layer in Node-RED and the error that I received:

"Failed to subscribe to Data Layer. Not authenticated. Please login first"

There is no login prompt going into Node-RED app from ctrlX web interface, other than logging into ctrlX CORE.

Anyone is facing the same issue? I have tried uninstalling the Node-RED app and reinstalling however it did not work.

[Luschuerz]

You need to enter the username and password in the subscription. 

For that navigate to edit your subscription:

followed by editing or creating your new device:

which should then allow you to edit your user credentials.

[ahmadKhairi · Accepted solution]

Hi, thanks for your suggestions. There is no issue with my subscription as the IP address, Username and Password is correct.

However the issue has been solved after we did an uninstall/install of the NodeRED app and performed a Reset in the ctrlX Scheduler.

Thanks!