Dear Community User! We have started the migration process.
This community is now in READ ONLY mode.
Read more: Important information on the platform change.

cancel
Showing results for 
Search instead for 
Did you mean: 
SOLVED

WR21 cannot update to RC7

WR21 cannot update to RC7

ericvergara
Occasional Contributor

Hello, 

I have a WR2115 that I had succesfully upgraded from the RC2 to the RC4,

However now I have downloaded the RC7 from the website and using the same procedure as before it is not working,

If i enter the OTA.apk and I press on "Update" it shows us like a progress bar that stops at 1% or 5% and then automatically the OTA.apk and this progress bar pop-up fade away and I go back to the starting menu

Sometimes it returns this error,

ericvergara_0-1703065980845.jpeg

I have also tried to power off and power on the screen and same result,

I have also tried to upgrade the OTA.apk application, because maybe it was different between the RC4 and the RC7, but same happens,

Does anyone have experienced this? How can I solve it?

Many thanks,

5 REPLIES 5

CodeShepherd
Community Moderator
Community Moderator

IT seems like the copying process was not completely finished. The progress bar seems to disappear quite fast and probably to early. You should at least wait for one more minute to make sure copying was really finished.

ericvergara
Occasional Contributor

Hello CodeSheperd,

I have waited for more than 5 minutes just to be sure that the file has succesfully copied but it still happens the same to me,

I have also tried to upgrade another screen from the RC2 to the RC4 but then same happens, I do not know what I am doing wrong, the process looks very simple and I have succesfull upgraded one screen from the RC2 to RC4,

Maybe it depends on the HW version?

Thanks,

Peter_B
Community Moderator
Community Moderator

Hello ericvergara

I have a really old WR2107 and up to now i had no problem with updating the panel. As CodeSheperd told before, you have to wait some time. The system had to copy a big file (>500MB) to the internal flash. I assume that you put this file into the special folder (ota_package) and i assume there is no other zip file in this folder. 
so give the system more time to copy the file

 

ericvergara
Occasional Contributor

I do not know maybe I am doing something wrong,

As I pointed out the process is very simple and i have already upgraded one WR, I am following this procedure:

  1. Download the update.zip and the .apk to a dongle USB
  2. Plug the USB to the WR
  3. Install the .apk
  4. Create the folder ota_package
  5. Copy the update.zip file to the ota_package
  6. Wait
  7. Access the OTA.apk and press the Update button

ericvergara_2-1705652073464.png

Can you check this?

Thanks,

ericvergara
Occasional Contributor

Hello,

Just FYI, I changed the dongle USB that I was using and I followed the same steps and then.. it worked!

So I guess that there was a problem with my dongle USB... 😅

Thanks!

Icon--AD-black-48x48Icon--address-consumer-data-black-48x48Icon--appointment-black-48x48Icon--back-left-black-48x48Icon--calendar-black-48x48Icon--center-alignedIcon--Checkbox-checkIcon--clock-black-48x48Icon--close-black-48x48Icon--compare-black-48x48Icon--confirmation-black-48x48Icon--dealer-details-black-48x48Icon--delete-black-48x48Icon--delivery-black-48x48Icon--down-black-48x48Icon--download-black-48x48Ic-OverlayAlertIcon--externallink-black-48x48Icon-Filledforward-right_adjustedIcon--grid-view-black-48x48IC_gd_Check-Circle170821_Icons_Community170823_Bosch_Icons170823_Bosch_Icons170821_Icons_CommunityIC-logout170821_Icons_Community170825_Bosch_Icons170821_Icons_CommunityIC-shopping-cart2170821_Icons_CommunityIC-upIC_UserIcon--imageIcon--info-i-black-48x48Icon--left-alignedIcon--Less-minimize-black-48x48Icon-FilledIcon--List-Check-grennIcon--List-Check-blackIcon--List-Cross-blackIcon--list-view-mobile-black-48x48Icon--list-view-black-48x48Icon--More-Maximize-black-48x48Icon--my-product-black-48x48Icon--newsletter-black-48x48Icon--payment-black-48x48Icon--print-black-48x48Icon--promotion-black-48x48Icon--registration-black-48x48Icon--Reset-black-48x48Icon--right-alignedshare-circle1Icon--share-black-48x48Icon--shopping-bag-black-48x48Icon-shopping-cartIcon--start-play-black-48x48Icon--store-locator-black-48x48Ic-OverlayAlertIcon--summary-black-48x48tumblrIcon-FilledvineIc-OverlayAlertwhishlist