I just learned that the display of the ctrlX Drive generates dynamic QR code with information about the status of the drive, and that the QR code can only be read with a Rexroth App.
I was wondering if it would be an option to embed a weblink to the QR code, and that link would take user to a status information page hosted in this forum. Customers wouldn't need to install the app, and it would make it easier for Rexroth to maintain a single service (forum), instead of two services (forum + app). In this case, a "Quick Post" button could be added beside the information, allowing customers to post a question in case they need additional support.
Thank you Tomaz for this idea, this could be another possibily, thats true. I will that take that and discuss it with the team. My personal opinion is, that it could be hard to convice the customer that the data of his machine is in our system. This is very sensitive data.
But thanks for the input, like is say i´ll take this proposal with me!