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Continuously connection los and reconnection with the Ctrl-X drive

WEMO_MPA
Member

Continuously connection los and reconnection with the Ctrl-X drive

I'm experiencing problems with getting online on the ctrl-x drive. It's a XMS2-W0006ANN-01NETT0 drive and the ctrl-x firmware I use is ctrlX DRIVE Engineering 01V16.2
When going online via the USB-C panel input or the XXF21-22 connection port I'm experiencing the same problems, it's continuously connecting and losing his connection as visible in the attached video.
Has anybody faced the same problems and is there a solution for it?

6 REPLIES 6
Drives_Uwe
Community Moderator

Re: Continuously connection los and reconnection with the Ctrl-X drive

That looks very strange. Please check your connection cable or your settings for the EtherNet adapter you are using.

We never experienced such a behavior.

PhilippSeith
Member

Re: Continuously connection los and reconnection with the Ctrl-X drive

Please create an error report with "Help -> Create Error Report..."

DCEN_Tony
Member

Re: Continuously connection los and reconnection with the Ctrl-X drive

Hello @WEMO_MPA 

I have a customer experiencing a similar issue.  Did you get any resolution to this problem?

Many thanks

CodeShepherd
Community Moderator

Re: Continuously connection los and reconnection with the Ctrl-X drive

Any news to this topic?

WEMO_MPA
Member

Re: Continuously connection los and reconnection with the Ctrl-X drive

Hello @DCEN_Tony ,

unfortunately not yet.

We did park the Ctrl-X drive transition for the moment, I think we will continue with it in a few months.

Kind regards,

Mike

 

Drives_Uwe
Community Moderator

Re: Continuously connection los and reconnection with the Ctrl-X drive

Whenever the issue pops up again, please create a system error report as already told and post it either in here or get in touch with your regional application or service support.

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