ctrlX CORE X3plus - Scheduler died

[jh123]

Hello Community,

recently at one customer's project we have met the problem with ctrlX CORE X3plus whose scheduler was dead. Each time after rebooting, the scheduler of core immediately died and we could literally do nothing. 

Here are the operation we tried:

1. Rebooting -> After each rebooting scheduler died right after. 

2. Factory Reset -> Mouting of micro sd card is also not successful, therefore Factory Reset not possible.

3. Scheduler -> Page of Scheduler died and completely blank

4. Changing Operation Status -> Not possible, the button of Status Switching disappeared

5. CPU -> We monitored CPU performance and found Core 2 was 100% used. Should be related with Scheduler problem.

Attached are the Log file we downloaded from the core and some screen shots of the current status.

APP and system version see attachment.

[nickH · Accepted solution]

Hi @jh123 

from the logs I was not able to see, what is wrong with your scheduler or with the automation framework in general. What did the customer do prior to the error? 

Here is how you can do the factory reset without the need to do something in the web-ui: ctrlX CORE Runtime manual -> Hardware Reset.