Solved: Lost licenses during setup installation

Lauri · 2 weeks ago

Hi.

I applied a setup file on my Core device (XCD Drive+ with core) and somehow it lost all of it's licenses. I tried to get licenses back with response file but it won't accept it anymore.

It seems that it changed its device ID during the process.
It was 7260771156857 and now it is urn:ctrlx:device:rexroth:7260771156857.

What should I do to get it to accept licenses again?

In license server it is with ID 7260771156857.

CodeShepherd · 2 weeks ago

Please check post "Issue: Host id mismatch detected (ctrlX CORE X3, X5, X7)".

And please keep in mind that license files can only be used once. So a new one needs to be created in the ctrlX Device Portal (or license portal).