Dear Community User! We are updating our platform to a new system.
Read more: Important information on the platform change.

cancel
Showing results for 
Search instead for 
Did you mean: 
SOLVED

Lost licenses during setup installation

Lost licenses during setup installation

Lauri
Established Member

Hi.

I applied a setup file on my Core device  (XCD Drive+ with core) and somehow it lost all of it's licenses. I tried to get licenses back with response file but it won't accept it anymore.

It seems that it changed its device ID during the process. 
It was 7260771156857 and now it is urn:ctrlx:device:rexroth:7260771156857.

What should I do to get it to accept licenses again?

In license server it is with ID 7260771156857.

Lauri_0-1718280943427.png

 

Lauri_1-1718280957212.png

 

1 REPLY 1

CodeShepherd
Community Moderator
Community Moderator

Please check post "Issue: Host id mismatch detected (ctrlX CORE X3, X5, X7)".

And please keep in mind that license files can only be used once. So a new one needs to be created in the ctrlX Device Portal (or license portal).

Icon--AD-black-48x48Icon--address-consumer-data-black-48x48Icon--appointment-black-48x48Icon--back-left-black-48x48Icon--calendar-black-48x48Icon--center-alignedIcon--Checkbox-checkIcon--clock-black-48x48Icon--close-black-48x48Icon--compare-black-48x48Icon--confirmation-black-48x48Icon--dealer-details-black-48x48Icon--delete-black-48x48Icon--delivery-black-48x48Icon--down-black-48x48Icon--download-black-48x48Ic-OverlayAlertIcon--externallink-black-48x48Icon-Filledforward-right_adjustedIcon--grid-view-black-48x48IC_gd_Check-Circle170821_Icons_Community170823_Bosch_Icons170823_Bosch_Icons170821_Icons_CommunityIC-logout170821_Icons_Community170825_Bosch_Icons170821_Icons_CommunityIC-shopping-cart2170821_Icons_CommunityIC-upIC_UserIcon--imageIcon--info-i-black-48x48Icon--left-alignedIcon--Less-minimize-black-48x48Icon-FilledIcon--List-Check-grennIcon--List-Check-blackIcon--List-Cross-blackIcon--list-view-mobile-black-48x48Icon--list-view-black-48x48Icon--More-Maximize-black-48x48Icon--my-product-black-48x48Icon--newsletter-black-48x48Icon--payment-black-48x48Icon--print-black-48x48Icon--promotion-black-48x48Icon--registration-black-48x48Icon--Reset-black-48x48Icon--right-alignedshare-circle1Icon--share-black-48x48Icon--shopping-bag-black-48x48Icon-shopping-cartIcon--start-play-black-48x48Icon--store-locator-black-48x48Ic-OverlayAlertIcon--summary-black-48x48tumblrIcon-FilledvineIc-OverlayAlertwhishlist