I have a ctrlX-Core running version 1.6. I'm experiencing a variety of weird issues and would like to reset my PLC. On the Indracontrol MLCs one can hold down a couple buttons and wipe the controller. How would I do the equivalent with my Core?
Currently it is not possible to do a factory reset in an easy way. The only possibiltiy is to make a new installation of the core image which can be done by our service departments. But this will delete all stored date (certifications, keys, assertions, ...)
For the future we working on a better solution to do a factory reset over a SD-card / via web interface.
In your case I would recommend first to load a new (empty) configuration. So you can configure your control from the scratch.
Maybe (if you HW can manage this) you can also update to the new version (RM 21.03) available at the collaboration room.
If this will not help you have to contact our service department.