Cannot login to CtrlX Core

[Open]

Hello Community,

My CtrlX Core is blinking red and unable to allow me to login. (see attached photos)

How to resolve this issue?

[Jochen_Mueller]

Hello Open

It is difficult to say what's the problem. So some basic questions.

• What's happend before?
• What version you are using?

Here some basic actions

• Please check if you can ping the control.
• Please clear the browser cache (STR + F5) and try to connect again?
• Can you try another browser?
• Do you see the ctrlX CORE at the ctrlX WORKS device overview? If yes can you try to use the IPv6 connection (clicking on the device name instead on the IP).

Regards

Jochen

[Open]

Hello Jochen,

Thank you for your prompt reply.

• What's happend before?

We were trying to sync CtrlX date & time to be the same as our browser time to get our OPCUA to work. 

• What version you are using?

My CtrlX version is FWA-XD1-AXS-V-0308N-NN.00.

• Please check if you can ping the control.

I am able to ping my CtrlX.

• Please clear the browser cache (STR + F5) and try to connect again?

Still having the same error.

• Can you try another browser?

Mozilla firefox and microsoft edge still having the same error.

• Do you see the ctrlX CORE at the ctrlX WORKS device overview? If yes can you try to use the IPv6 connection (clicking on the device name instead on the IP).

I cant see my device in CtrlX WORKS however i am able to see the error in my browser.

[Jochen_Mueller]

Hello Open

to make it clear

• You use the ctrlX CORE version 1.14 (RM 22.03) drive integrated (AXS 03V08)
• communication browser <-> ctrlX CORE working well
• you sync the time via browser dialog (see picture)
• than you lost the communication.

Question:

• Directly or after restart of the control.
• The red blinking (ctrlX CORE error) occur with the sync time or do you have it before?
• What licenses do you use? (10days trial or "normal" licenses)

Regrads

Jochen

[Open · Accepted solution]

Hello Jochen,

Question:

• Directly or after restart of the control.

When CtrlX is restarted it blink blue a few seconds and become red afterwards.

• The red blinking (ctrlX CORE error) occur with the sync time or do you have it before?

When we come back after the weekend we switch on the machine we realized CtrlX is blinking red.

• What licenses do you use? (10days trial or "normal" licenses)

normal license.

We will do a factory reset. Thank you

Warmest regards,