We have one WebIQ designer license. This was working fine, until my laptop stopped working and the motherboard had to be replaced. Now I am not able to use webIQ designer anymore (see attached picture).
The license is still visable inside the ctrlXworks enviroment.
Is there any way we can reactive the current license?
Thanks in advance.
Solved! Go to Solution.
When I interprete you license code correct, it is a PC license. I think this license is connected to a finger print of your PC. Therfore I expect that changing the mother board of the PC changes the finger print of your PC. This means the license is not valid anymore. The article FAQ-Licensing-with-ctrlX-AUTOMATION say to contact the service. Here is an extraction of it:
Contact Service Hotline & Helpdesk for all questions concerning help, troubleshooting and repair. Inhouse, in the field or remote, available 24/7
+49 9352 40 50 60
Contact Service and they can remove licenses in the Licensing Center from one device and map them to the next device. This may be relevant if you have mapped the license to the wrong device or if your device is defect and you wish to reuse the licenses. Name: