Device Bridge "App not installed" error

[bclapperton]

Trying to set up Device Bridge so my customer can try it out. I get an "App not installed" error on the license page.

The app is installed. I can see it on the CtrlX home page but it doesn't work (Error 404 page not found). 

Do I have the wrong version of the app or license or something?

OS is 1.18

[DvB_Support · Accepted solution]

Hello,

Good Day !!

Could you please upgrade OS to 1.20 and give it a shot once and let us know the feedback

May i also have the arm64 snap version installed

Thanks

Product Support