About tom-roozen

Hey, Looks like I linked to the wrong post it should have been this: https://developer.community.boschrexroth.com/t5/Other-ctrlX-World-Topics/IXON-Cloud-Connector-cant-get-past-registration-page/m-p/98553/highlight/true#M95 There should definitely be logs for the IXON Cloud Connector, please filter for that: Go to the diagnostics page on your ctrlX. You will need to turn on "Show system messages" in the cogwheel on the right. Then filter for the IXON Cloud Connector. Once filtered you should see logs like:   I assume that the errors you will have will be "Received invalid post request". This means something went wrong when processing the form. The current workaround is the one I linked above where you try to send an empty request, just click the Register button, and to then enter your company ID and click the Register button again. You might need to try a couple times, because something strange is going on with the form and the socket it receives the data on in the ctrlX. Kind regards, Tom Roozen   ... View more

Hey ctrlXnovo, Did you try https://developer.community.boschrexroth.com/t5/Other-ctrlX-World-Topics/IXON-Cloud-Connector-cant-get-past-registration-page/m-p/98561/highlight/true#M98 If so and it still does not work could you check the logs? You can filter by unit (ctrlx-ixon-ixagent). Kind regards, Tom Roozen ... View more

Hey Mauro, I have to imagine that it was just luck, I don't see a reason that it should be internet/routing related. The page communicates via a UNIX socket on the device itself. If it would be something internet/routing related you could take a look at the logs and see if the IXON Cloud Connector can't connect to the internet. I assume there will mostly be "Received invalid POST request", which means that there is an issue with the form post, as I alluded to before. Otherwise what should be seen is: "Registering IXON Cloud Connector with: COMPANY_ID". Kind regards, Tom Roozen ... View more

Hey Open, This might be a workaround, when you are on the registration page could you press the register button without filling in your company ID? When the page refreshes then put your company ID in the textfield and click on register. You might need to try a couple times, it's something strange with the HTML form -> webserver. Kind regards, Tom Roozen ... View more