My colleague was following this How-To for connecting to a SAFEX controller on EoE, when he was disconnected from his ctrlX Core X7 after step 7. He was unable to reconnect to the Web UI, ping or see the controller in Windows Network Discovery. I advised him to reimage the core, and sent him the 1.20.9 X7 image. We attempted to install this by following the instructions listed on page 79 of the XCR-V-0120 release notes. We were unable to reimage and received a “failed to mount boot partition” on the display hooked to the X7. Unfortunately there is no “flash.log” file in the USB after our attempt. I wanted to try a different version of the imaging files but 1.20.9 is the only set available in the collaboration room for the X7 controller. We used two different USB 2.0 flash drives(confirmed by a software tool) that were formatted to FAT32 with a single partition, a 16Gb and 32Gb. We also tried all three of the USB C ports on the controller. I will likely create a separate post for the initial issue of EoE causing a communication loss, but right now I would like to focus on how to successfully reimage the core. Does anyone have suggestions for an alternative method or something we missed? I've attached the release notes that contained the most recent reference I could find for reimaging an X7.
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