I need to agree. Here's why. I have an OEM that produces 300 machines per year. Those machines are located in some plants that allow internet connectivity to the machines via VPN. Others do not allow any outside connection to their machines. These end user locations are also not that experienced on control systems, much less a platform as advanced as ctrlX. What they are familiar with is being able to plug in an sd card or USB drive to upgrade their machine programs or firmware. From the OEM perspective this also allows a simple file transfer via email or ad hoc to get an end user updated or modified without the inevitable I.T. Department fight to get access to the machine. We can't just look at what is now capable via the cloud, we also need to allow OEM customers to support their machines in a way their customers are familiar and comfortable with.
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