About V_A

Hello, I need to swap hardware. I just want to save a backup of the old CtrlX3 and load it onto the new CtrlX7. Unfortunately, this procedure does not work. When restoring, an error is always displayed. I have attached a picture of the error message. How is the procedure planned to replace the hardware? ... View more

Hello, I am trying to install the EtherCAT Master app on the core CtrlX7. Unfortunately, the following message comes up every time: EtherCAT Master ECM-V-0112.4.app (Architecture amd64 not supported) or for another version: EtherCAT Master ECM-V-0112.3.app (Architecture amd64 not supported) What am I doing wrong? ... View more

Hello, When the screensaver is activated, the screen is dark. The user must tap the screen to disable the screensaver. When deactivating, a function / key (e.g.: system on) is activated. How can I prevent accidental tapping of a key when disabling the screen saver? ... View more

Hello, I have the problem that the wrong time is displayed on the HMI. If the HMI is called up via a browser on the computer, then the time is right. The computer is connected to the ctrlX and the link is called from the controller. However, if the same link is called on a "ctrlX HMI (WR2115.1)" panel, the time is not correct. Instead of 9:00 a.m., 7:00 a.m. is displayed. The system time in ctrlX is also correct and shows 09:00. Changing the time in the Android system is not a solution. ... View more