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SOLVED

ctrlX offline hlep can not be accessed

ctrlX offline hlep can not be accessed

Henry_Hua
Established Member

Dear Colleagues,

I have installed the ctrlX offline help, but I can not open it. it always reports the below error. do you have any experience about this? thank you!

 

Henry_Hua_0-1689249548903.png

Best Regards,

Henry

1 REPLY 1

FooFighter
Long-established Member

Hello Henry,

either the Offline Help Server is not running --> check Services 'ctrlX Offline Help-*' and restart them,

or your firewall setting do not allow to connect. --> add a firewall rule for

' C:\Program Files\ctrlX Offline Help\opt\iviews\ivcontent\nginx.exe\nginx.exe' that allows the connection on the localhost tcp port.

Regards,

Oliver

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