No available data and PLC program gone after reboot

[DdG]

I got a call from our customer that the machine suddenly stopped. when going online i saw the following dashboard. all data was unavailable.

I rebooted the core and all app started exept for the PLC. I tried to go online but i got the notification that the was no application in the core. Luckily i have the back-up but how can it be that my entire PLC program was gone?!

while creating the system report I got a couple of errors see 'protocol.png'

Note: I Got the call around 2023-06-28 12:40, maybe that it helps searching for the error. The customer has cycled the power of the main cabinet before calling, so some data may be lost.

[CodeShepherd]

As there went something wrong by the creation of the system report could you please tell which versions of all apps are used?

[DdG]

Version 1.20

[CodeWasi]

Hello!

Checking the systemreports leads to the assumption that either the PLC-bootproject was "rejected" during the bootup because init-failures during the startup ... ( if so - the PLC-Run folder shows a renamed Application.err instead of Application.app. Activating the check-function can help to identify the rootcause ( access beyond defined array etc.)
Next weeks upcoming motion.app 1.20P3 will cover a issue listed in the exception.log .

Contect you for further details.

Bye 

[DdG]

Do you mean these functions?

(they are already activated)

[EngJay]

I have also seen the behavior of the PLC Program disappearing with 1.20.  I believe the PLC app still said a boot program was present in the web interface, but no program ever loaded on boot up.  I am curious to hear what the root cause is once found.

[CodeWasi · Accepted solution]

Hello EngJay,
the behaviour confirmed by you above ( bootproject gone, by renaming ) had been monitored, analyzed and fixed.
Please continue with the upcoming 1.20 LTS version coming up beginning of August. 

Thanks and Bye