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SOLVED

Lost of Ethercat communication

Lost of Ethercat communication

giustola69
Long-established Member

Hello,

a customer is complaning that on a CtrlX core X3 versione 1.16 a lost of Ethercat Master communication occurs sporadically while the machine is running. They said that they chacjed the cable connection and it seems to be ok.

The connection is completly off ( no device reacheble ) which could meams that the problem could be on the 1st connected device or on the master itself.

In the attached file you have the cutomer screenshots of the topology and the error log.

Do you know if our Ctrlx Ethercat master could generate such a problem ?

Is there any way ( let alone using the diagniostic FB's ) to find the origin of the problem ?

 

2 REPLIES 2

cc2go
Occasional Contributor

looks like something crashed either Motion, EtherCAT or something else, are the Data Layer nodes of EtherCAT still available in failure?
Can you please create and share a system report? For older system app version see documentation here. (From 1.18 on see in online documentation)

CodeShepherd
Community Moderator
Community Moderator

@giustola69 Are there any news or can this topic be closed?

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