Hello,
a customer is complaning that on a CtrlX core X3 versione 1.16 a lost of Ethercat Master communication occurs sporadically while the machine is running. They said that they chacjed the cable connection and it seems to be ok.
The connection is completly off ( no device reacheble ) which could meams that the problem could be on the 1st connected device or on the master itself.
In the attached file you have the cutomer screenshots of the topology and the error log.
Do you know if our Ctrlx Ethercat master could generate such a problem ?
Is there any way ( let alone using the diagniostic FB's ) to find the origin of the problem ?
