Solved: Virtual Assist on Mobile

aFouraker · ‎06-27-2023

When trying to run the virtual assist from a remote mobile device we get the error that Unity WebGL is not supported on mobile. Is there a minimum class of devices that is recommended for running this app? Are there any settings that could be changed to make this compatible with mobile?

tomwitz · ‎07-21-2023

Hi aFouraker,

the Virtual Assists is build on WebGL 2 on Unity.

Therefore, all requirements for WebGL 2 have to be fulfilled for this component as well.

As can be seen in the official Unity documentation "Unity WebGL doesn’t support mobile devices", but it might work on high-end devices. So you can try it out on your own risk (by clicking OK in the dialog). But there are no additional settings to change the behaviour or to add mobile compatibility.

Additionally, the Virtual Assist needs 512MB free RAM which should be available in your device at runtime.

Best regards,

Nexeed Automation support