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SOLVED

WebIQ not working in CtrlX HMI WR2107

WebIQ not working in CtrlX HMI WR2107

ahmadzakirhanif
New Poster

Helo, i have facing issue with CtrlX HMI WR2107 and WebIQ HMI. I create a WebIQ HMI and upload it to WebIQ Runtime in CtrlX, when i try to access the HMI using tablet, smartphone, and laptop everthing is fine. But when i try to access the HMI using CtrlX HMI WR2107 it's appear like this

Using HMI default browserUsing HMI default browserUsing Chrome BrowserUsing Chrome Browser

 

 

 

is

 

there anyone here who have same issue?

4 REPLIES 4

CodeShepherd
Community Moderator
Community Moderator

I currently only encountered the behaviour on the first picture when addblocker were used in the HMIs or other browser settings were blocking the loading process.

webiq-sk
Frequent Contributor

Please show a screenshot of the browser's developer tool's console - this can usually be done by pressing F12 and selecting the "console" tab.

Please also note the minimum browser requirements for WebIQ (last updated with version 2.14.0):

webiqsk_0-1701673879820.png

https://www.smart-hmi.com/user/download/deliver/docs/documentation-webiq-changelog-master-7792/index...

Looks like the CSS has not been loaded. 

 

Greta
Established Member

https://developer.community.boschrexroth.com/t5/ctrlX-HMI/WR21-Firmeware-update/m-p/85437#M340

here is written how to get a firmeware update / updated webiq version. 

HmiGuide
Community Moderator
Community Moderator

Always when you have problems with any web page, load it in a private session to verify if you have the same behaviour or not. The experiance is, that web browser caching creates often problems.

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