Solved: i-remote not working

aFouraker · ‎03-08-2023

I use indraworks engineering 13.16.627.0, when I try to install NetSupport Manager (The tool for I-Remote) I get this message: “This app can’t run because it causes performance issues on Windows. A new version may be available. Check with you software provider for an updated version that runs on this version of windows”

This is the software right out of the i-remote folder once indraworks has been installed.

What do I need to do to make i-remote work?

Thoomas · ‎03-09-2023

... I-Remote is based on “Net Support Manager” software version 9 (NSM V9). This version was compatible with Windows XP. If you want to use Net Support Manager on Windows 7, 10 or 11 you need a newer NSM version and a new license.

What does the customer need to do?
He needs to buy a new NSM version on the market. We do not deliver NSM software and licenses newer than V09.

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P S We already answered the same question (...) in the Bosch Rexroth internal forum:(https://connect.bosch.com/forums/html/threadTopic?id=6f5bfec3-38cd-4d69-924c-8ba18bc8620b)

Please avoid to post the same question into several forums at once. thx 🙂