About joelfernandez

The rectangle appears in all the WR21 (the costumer and my WR21). The problem is in the HMI because if you access to WebVisu in the Engineering PC, the rectangle doesn't appear. Thanks. ... View more

Hello, I have tried at the costumer's house with different ctrlX and different PC and the result is the same. I'm trying his project in the office, and the square appears (before the square appeared but I didn't realize). The conclusion is the square always appears, I don't know if it is hardware or software but I think that appears to indicate that you press the button. Also, I have tried different elements in visualization (image, button, square, elipse) and I have tried to change WR21 settings (I have tried developer options too), but the square always appears. Any ideas? Thanks! ... View more

Hello, I have the costumer WR21 and I tried with his project and it works perfectly. I don't understand because I don't start the factory reset, I tried directly. Is possible that the problem is CoreX3? I think it's the only change between the costumer and I. Thanks!! ... View more

Hello, Yes is that. The project works in a engineering PC and my WR21, but the problem appears in the WR21 of costumer (the costumer tries in his engineering PC and it works perfectly). I attach the firmware that the costumer has but I compare this with my firmware of WR21 and I have the same. I don't have any differences with the costumer firmware!!! Thanks!! Device A Device B   ... View more

Hello, The problem appears in all screens. The device with the problem is the WR21 and the problem is visible in Chromium and in kiosk. I attach a new photo, when you press the button appears this:  If I disable the option Support client animations and overlay of native elements (in Visualization Manager), the square appears in another color (white). Thanks!!   ... View more